Speech Errors as a Factor of the Destructive Dialogue in Business Speech
Zimina Lyudmila Olegovna
Siberian Institute of Management - branch of RANEPA
Submitted: 13.12.2021
Abstract. The purpose of the study is to identify factors that reduce the effectiveness of written business speech based on the analysis of regional and federal official texts. The paper examines the features of modern business discourse and speech behaviour of native speakers of the Russian language in the official environment, analyses the causes of communicative failures and typical mistakes made in texts of the official style. Scientific novelty of the study lies in carrying out a comprehensive analysis of texts produced by organisations of the Siberian Region and Federal Laws of the Russian Federation. As a result, it has been proved that speech errors, being a key factor in the destructive dialogue of communicants, significantly reduce the quality of business interaction between the senders and recipients of information both at the regional and federal levels.
Key words and phrases: деловая коммуникация, деловое письмо, культура делового общения, коммуникативная неудача, речевая ошибка, business communication, business letter, business communication culture, communicative failure, speech error
Open the whole article in PDF format. Free PDF-files viewer can be downloaded .
References:
Vinokur T. G. Govoryashchii i slushayushchii. Varianty rechevogo povedeniya. M.: Nauka, 1993.
Ermakova O. N., Zemskaya E. A. K postroeniyu tipologii kommunikativnykh neudach (na materiale estestvennogo russkogo dialoga) // Russkii yazyk v ego funktsionirovanii: kommunikativno-pragmaticheskii aspekt / otv. red. E. A. Zemskaya. M.: Nauka, 1993.
Zimina L. O. Kommunikativnaya kompetentsiya studentov kak faktor uspeshnogo professional'nogo razvitiya // Dni nauki-2017: sb. tr. VIII Vseros. nauch.-prakt. konf. s mezhdunarodnym uchastiem (g. Novosibirsk, 22 marta 2017 g.): v 3-kh ch. Novosibirsk, 2017. Ch. 2.
Zimina L. O. Osobennosti rechevogo povedeniya gossluzhashchikh v sovremennykh media // Gosudarstvo, Obshchestvo i Tserkov': natsional'noe edinstvo, etnokul'turnoe i mezhkonfessional'noe soglasie: mat. nauch.-prakt. konf. (g. Novosibirsk, 11-12 noyabrya 2021 g.) / pod nauch. red. L. V. Savinova. Novosibirsk, 2021.
Kirsanova M. V., Adonina N. N., Aksenov Yu. M. Delovaya perepiska: uch. posobie. M.: INFRA-M, 2020.
Kukushkina O. V. Osnovnye tipy rechevykh neudach v russkikh pis'mennykh tekstakh. M.: Dialog-MGU, 1998.
Ozhegov S. I., Shvedova N. Yu. Tolkovyi slovar' russkogo yazyka: 80000 slov i frazeologicheskikh vyrazhenii. Izd-e 4-e, dop. M.: A Temp, 2013.
Rozental' D. E. Spravochnik po pravopisaniyu i literaturnoi pravke. M.: Airis-Press, 2016.
Serebryakova A. Yu. O prichinakh kommunikativnykh neudach // Vestnik Yuzhno-Ural'skogo gosudarstvennogo universiteta. Seriya "Lingvistika". 2013. T. 10. № 1.
Trofimova O. V., Kupchik E. V. Osnovy delovogo pis'ma: uch. posobie. M.: Flinta, 2019.
Русский
