THE SIBERIAN RAILWAY PASSENGERS’ SERVICE AT THE END OF THE XIX - THE BEGINNING OF THE XX CENTURY
Koobar Galina Aleksandrovna
Omsk State Transport University
Submitted: 11.03.2019
Abstract. The article tackles the issue of actualizing the experience of the Russian railways in the sphere of passenger service at the end of the XIX - the beginning of the XX century. Analysing the mechanism of transport service provision at the Trans-Siberian railway the author emphasizes the two-level process of its realization: acceptable (safety, observance of sanitary and hygienic norms, regularity, speed, availability) and excessive (high level of comfort, culture of service). The author concludes that the Siberian railway as a private enterprise consistently raised both the levels of passenger service.
Key words and phrases: сервисное обслуживание пассажиров, история железнодорожного транспорта, Сибирская железная дорога, железнодорожный транспорт, Сибирь, культура обслуживания, Министерство путей сообщения, Управление железной дороги, passenger service, history of railway transport, Siberian railway, railway transport, Siberia, culture of service, Ministry of Railway Transport, Railways Department
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